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Sir William Osler once wrote, 'Listen to the patient and he will tell you his diagnosis.' I would add the following: 'Listen to the patient and you will help him feel better.' This being the case, you might thnkd that giving your time and attention to what a patient has to say would merit a listing in ICD-9. Don't bother looking. 'Listening' is lost between liniment and listeria, which surely says something about the humanity of bureaucrats.
Dr. Arthur D. Silk, in ACP-ASIM Observer 9/99
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